General FAQs

Overview

General FAQs

How Do I Report a Violation?

The following are different ways a citizen of the City of Rocklin can report a violation to the Code Enforcement Division:

Online: Access Rocklin is an easy way to send your questions, complaints and compliments directly to the Code Enforcement staff who can assist you.

By Phone: Call Code Enforcement at 916.625.5498 to report a municipal code violation.

By Email: Send an email to Code Enforcement at CodeEnforcement@rocklin.ca.us to report a municipal code violation.

In-Person: To report a municipal code violation in person, please contact our office at 916-625-5498 to make an appointment. Our office is closed to the public due to the minimum staffing levels and lack of public front counter.

Please remember to include detailed information, including an exact address and description of the problem. Violations reported that lack details and location will be immediately closed if the complainant reports the violation anonymously.

I Reported An Issue But Don't See A Change. Is Anything Happening?

Issues can take up to 30-plus days to be resolved. If your issue was reported more than 30 days ago, please contact us to check on the complaint status.

I Reported An Abandoned Vehicle On The Street And Its Still There?

All vehicles reported abandoned, inoperable, and/or not moving every 72 hours shall be reported to the Rocklin Police Department. Code Enforcement only enforces inoperable vehicles located on private property.

Will You Notify Me Once The Issue Is Resolved?

Due to high volume of reports and minimal but efficient staffing, the person who reported the violation to Code Enforcement will not be contacted upon resolution unless we need additional information.

Are Reporting Parties Of Violations Kept Confidential?

Yes. The City of Rocklin’s policy is to ensure we maintain confidentiality of reporting parties. However, a court order or subpoena issued for records may require the City to provide complainant information.

Does Code Enforcement Recognize Extenuating Circumstances?

The role of Code Enforcement is to interpret and apply the municipal code fairly and consistently. Code Enforcement Officers have the discretion based on extenuating circumstances to grant extensions of time and to work collaboratively with residents to resolve violations. Our goal is to educate as much as possible and to achieve voluntary compliance.

Where Can I Find The Municipal Codes?

You can view all municipal codes online at  City of Rocklin Municipal Code.

Can Code Enforcement Enforce Codes On Private Property?

Yes. In fact, Code Enforcement’s focus is primarily on preservation of private property (excludes civil disputes). Public property concerns are usually directed to Public Works, Parks and Recreation, and the Police Department.

Does Code Enforcement Proactively Look For Violations?

Yes, Code Enforcement is proactive within the City of Rocklin. In most proactive cases we are in the area due to a complaint received and as time allows a sweep of the immediate area is performed to enforce the same or similar violation reported.

Neighbor Or Tenant/Landlord Civil Disputes

Community Mediation Services

Placer Dispute Resolution is a non-profit, community-based conflict resolution organization. We offer mediation, training and conflict coaching services to those who live in, or own property or a business in Placer County. If you are experiencing a conflict, our experienced mediators can help you reach a satisfying resolution. All services are low-cost, voluntary and confidential.

Placer Dispute Resolution
PO Box 1771
Loomis, CA 95650
View map

Web: placerdisputeresolution.org
Phone: (916) 645-9260

Community Legal Services

The mission of Legal Services of Northern California is to provide quality legal services to empower the poor to identify and defeat the causes and effects of poverty within our community, efficiently utilizing all available resources.

Legal Services of Northern California - Auburn office
190 Reamer Street
Auburn, CA 95603
View map

Web: lsnc.net
Phone: (530) 823-7560

How Do I Report a Violation?

The following are different ways a citizen of the City of Rocklin can report a violation to the Code Enforcement Division:

Online: Access Rocklin is an easy way to send your questions, complaints and compliments directly to the Code Enforcement staff who can assist you.

By Phone: Call Code Enforcement at 916.625.5498 to report a municipal code violation.

By Email: Send an email to Code Enforcement at CodeEnforcement@rocklin.ca.us to report a municipal code violation.

In-Person: To report a municipal code violation in person, please contact our office at 916-625-5498 to make an appointment. Our office is closed to the public due to the minimum staffing levels and lack of public front counter.

Please remember to include detailed information, including an exact address and description of the problem. Violations reported that lack details and location will be immediately closed if the complainant reports the violation anonymously.

I Reported An Issue But Don’t See A Change. Is Anything Happening?

Issues can take up to 30-plus days to be resolved. If your issue was reported more than 30 days ago, please contact us to check on the complaint status.

I Reported An Abandoned Vehicle On The Street And Its Still There?

All vehicles reported abandoned, inoperable, and/or not moving every 72 hours shall be reported to the Rocklin Police Department. Code Enforcement only enforces inoperable vehicles located on private property.

Will You Notify Me Once The Issue Is Resolved?

Due to high volume of reports and minimal but efficient staffing, the person who reported the violation to Code Enforcement will not be contacted upon resolution unless we need additional information.

Are Reporting Parties Of Violations Kept Confidential?

Yes. The City of Rocklin’s policy is to ensure we maintain confidentiality of reporting parties. However, a court order or subpoena issued for records may require the City to provide complainant information.

Does Code Enforcement Recognize Extenuating Circumstances?

The role of Code Enforcement is to interpret and apply the municipal code fairly and consistently. Code Enforcement Officers have the discretion based on extenuating circumstances to grant extensions of time and to work collaboratively with residents to resolve violations. Our goal is to educate as much as possible and to achieve voluntary compliance.

Where Can I Find The Municipal Codes?

You can view all municipal codes online at  City of Rocklin Municipal Code.

Can Code Enforcement Enforce Codes On Private Property?

Yes. In fact, Code Enforcement’s focus is primarily on preservation of private property (excludes civil disputes). Public property concerns are usually directed to Public Works, Parks and Recreation, and the Police Department.

Does Code Enforcement Proactively Look For Violations?

Yes, Code Enforcement is proactive within the City of Rocklin. In most proactive cases we are in the area due to a complaint received and as time allows a sweep of the immediate area is performed to enforce the same or similar violation reported.

Neighbor Or Tenant/Landlord Civil Disputes

Community Mediation Services

Placer Dispute Resolution is a non-profit, community-based conflict resolution organization. We offer mediation, training and conflict coaching services to those who live in, or own property or a business in Placer County. If you are experiencing a conflict, our experienced mediators can help you reach a satisfying resolution. All services are low-cost, voluntary and confidential.

Placer Dispute Resolution
PO Box 1771
Loomis, CA 95650
View map

Web: placerdisputeresolution.org
Phone: (916) 645-9260

Community Legal Services

The mission of Legal Services of Northern California is to provide quality legal services to empower the poor to identify and defeat the causes and effects of poverty within our community, efficiently utilizing all available resources.

Legal Services of Northern California – Auburn office
190 Reamer Street
Auburn, CA 95603
View map

Web: lsnc.net
Phone: (530) 823-7560